Frequently Asked Questions
I need to order in bulk and we mean BULK!
We offer tiered discounts on all products directly through our online store.
When viewing a product, you’ll see a “Buy More, Save More” or tiered pricing table that shows the discounts available when you purchase larger quantities.
Need an even bigger order? No problem, simply contact us to discuss your bulk requirements, and we’ll tailor a quote for you.
We Supply Government Projects, Schools & Large Organizations
At Direct Magnets, we proudly cater to government departments, schools, universities, and large-scale commercial projects across Australia.
Our experienced team can supply any quantity and custom product requirements within a reasonable time frame, ensuring fast turnaround and reliable delivery every time.
Whether you need bulk magnets, educational supplies, or custom magnetic solutions, we’ve got the capacity and experience to deliver.
How quickly will my order arrive?
We pride ourselves on providing a fast and reliable service.
All stocked items (unless otherwise stated) are stored in our Melbourne warehouse and are ready to ship. Orders are processed daily, and our couriers collect from us every weekday.
What payment methods do you accept?
You can securely purchase online using all major credit cards, PayPal, Apple Pay, and Google Pay (on supported devices).
Do you ship to PO Boxes?
No, we primarily use courier services, and they cannot deliver to PO Boxes.
You can, however, provide any commercial or residential address for delivery.
I’m after a product that isn’t listed, can you help?
Absolutely!
We work closely with our manufacturers and can often source or produce custom items.
If you can’t find what you’re looking for, contact us and let us know, we might just surprise you!
My order qualifies for free shipping, but I still see a charge at checkout?
Free shipping applies to metropolitan areas Australia-wide, and many regional areas also qualify.
If you’re seeing a shipping charge, it may be due to your location or product size.
Please check our shipping page for full details.
What is your return policy?
You can view our full Return Policy here.
If you still have questions, don’t hesitate to contact us, we’re here to help.